Frequently Asked Questions

Our products use the stainless steel grade shown on each product page. Many flatware designs use corrosion-resistant 304 stainless steel, while selected knives, serving pieces, and value-focused sets may use 410, 420, or 430 stainless steel for different hardness and performance needs. Some collections additionally feature a Physical Vapor Deposition (PVD) finish.

Always follow the care instructions on the specific product. Uncoated stainless steel is generally suitable for routine dishwasher use, while colored, PVD-coated, resin-handle, or wooden-handle pieces last longer with gentle hand-washing using warm water and mild detergent. Avoid abrasive pads, harsh chemicals, and prolonged soaking, then dry promptly.

Yes — ZC Utensils ships worldwide. We partner with reliable international logistics carriers to ensure your order arrives safely, regardless of destination.

Standard international shipping typically takes 7–14 business days from the date of dispatch, depending on the destination country and local customs clearance times. Expedited shipping options may be available at checkout for select regions.

Please note that import duties, taxes, and customs fees are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking your local customs regulations prior to ordering.

Absolutely — and we welcome the opportunity warmly. As a direct-from-factory manufacturer, we are uniquely positioned to support large-volume wholesale buyers, hospitality brands, retailers, and corporate gifting programs with competitive pricing and consistent quality.

We offer:

• Flexible Minimum Order Quantities (MOQ) to suit businesses at every scale
• Custom OEM manufacturing — including bespoke designs, private labeling, and exclusive finishes
• Dedicated account management and pre-production sampling

To discuss your requirements, please reach out to our B2B team. We will respond within 1–2 business days with a tailored proposal.